I have created a form and it had been okay since last week.
My customers tried to submit the form but it popped up 'HTTP ERROR 500' and they didn't get the confirmation e-mail.
I have checked the entries. All data came in as usual but it said error on customers' computers.
I don't know what's wrong with the form.
Thank you very much.
Hello,
This is typically a server or misconfiguration error. The first think I would check is the php version you are running and make sure you are running 5.4 or better. Other than that, you might check for conflicts with the theme or another plugin.
Hope this helps,
Joseph
VFBPro Support
Is it possible to comment out the section headings in the emails? I don't need them to be there and they take up too much space.
Hi
I've managed to set the confirmation - so a client receive a copy of the form he / she sent
problem is with the Checkbox - the result is a cell with all fields one after the other - not in multiple rows or some kind of seperation
looks something like this :
Thursday 20th October – A Day of Sightseeing & Fun, Thursday 20th October – Welcome Dinner, Friday 21st October ( and so on )-
I've looked in my gmail page source and saw:
.aBn {
position: relative;
top: -2px;
z-index: 0;
border-bottom: 1px dashed rgb(204, 204, 204);
}
which by changing a bit could help solve the order of checkbox
.aBn {
border-bottom: 1px dashed #ccc;
/* position: relative; */
top: -2px;
z-index: 0;
display: block;
clear: both;
}
But - could find any reference in the plugin files///
any idea how to solve it?
thanks
Hi,
I have a form set up to send a notification email when a submission is made. I'm having difficulties with this email not containing all the user-created formatting from the form. Notably, line breaks and bullet points are being lost. I'm using textareas for these sections.
Is there a way to ensure the notification email displays the entry as the submitter would see it?
Thankyou for your help,
Hello,
I suppose you could comment it out in the email template php using CSS, not sure how well it would work but its worth a try.=, butI would think that would also remove your heading titles as well.
Because the template pulls the form items from the database and just the way it works... It is always going to show the items in the web form. Maybe use a plain text output?
Thanks,
Joseph
VFBPro Support
Hello,
Thank you for the email, I'll certainly pass this onto our developer for consideration into a future build. You are using our free version right?
Thanks,
Joseph
VFBPro Support
Hello,
Are you using our free or pro version? Technically unless something is stripping out the code, it should display as the user has put it in. I suspect that the email program or service may be not permitting the information to pass through the email host to the email, etc?
Thanks,
Joseph
VFBPro Support
hi
I have created a lot of large forms and a few contact forms with visual form builder but i am having a problem .
What i want is that when some one uses the contact form that when i receive it i want to be able to hit reply and it go to there (the person that made contact )e-mail address . Is there any way to do this in free or pro ?
Thanks in advance
Hi Joseph,
I'm using the free version at the moment. As far as I'm aware, nothing is stripping out the formatting - we're using GoogleApps for our emails.
Some formatting (eg, bold) is being kept, but as I said, much of the other formatting is being lost.
Hi there,
I'm using VFC Classics 2.5.
Is is possible to get information, from which page the user has sent the message?
An example: I have 20 different pages, using the same contact form. If I get a the message, I need to know, from which page this message was sent, to get to know the related subject.
Hello.
I'm using vfb pro and i have a form with a phone number field.
I can make that field required but i can't understand how to make 9 digits mandatory.
How can i do that?
Thank you
Hello,
So I just implemented the VFB form, but the conditional logic isn't working on the android stock browsers. It workd on chrome and safari on the iPhone.
This is the website: http://www.nuslagen.be
And when the last dropdown is set to 2 there should appear a checkbox.
Could someone help me out?
Update chrome and Firefox and deskptop not working either
Hello Twitch,
Are you using our paid or free version? It sounds like perhaps your site may be running an older version of php or maybe an old JS script. You might also check for conflicts with your theme or another plugin. These are the most common causes of issues like this. Make sure you are running php 5.4 or better.
Thanks,
Joseph
VFBPro Support
Hello Alapimba,
Thank you for your question, there would not be a way to make 9 digits mandatory. You could certainly include a note that asks for the area code, etc.
Thanks,
Joseph
VFBPro Support
Hello!
The only real way to do that would be to duplicate the form for each page, and each page having its own form ID number. So you would have a total of 20 forms built on your site. There may be some technical way to do it with analytics, but we are unsure how that application would work.
This is a great idea for a feature so I'll pass it on!
Joseph
VFBPro Support
Wamss,
Even though you are using the free version I would like to look at this a little further, including at your website.
Can you please fill out a ticket on VFBPro.com and ask for me by name in the ticket mentioning that I asked you to contact me through our ticket system. have a super weekend!
Thanks,
Joseph
VFBPro Support
Hello Opuacruzer,
Sure you can set the reply to email, it is in the settings of your form. Go to settings, then email settings, you will see a reply to email option there. You need to have an "email" field in your form for it to work. Just select that email field in the dropdown of the reply to settings and boom, your set. Have a super weekend.
Thanks,
Joseph
VFBPro Support
Form looks bad on my site. Checked FAQ for css editing and a link was given that does not work. Some direction on editing what appears to be 4 -6 css files (both marked as "inactive") would appreciated.
I'm on a timeline for my client also.