Hello.
OK, so I've been having the exact same issue - I like the plugin for ease to set up, how it looks, but it does - not - work. http://www.corrinahewat.com
None of the suggestions I've read here make any difference, and can't seem to find any answers that actually FIX the problem anywhere on the support forum. Would love to know if anyone knows what the solution is before I uninstall it and go find a plugin that works?