Hello Michael,
Thank you for your message here, sorry for the troubles you were experiencing. When you put your order number in, please put only numbers in, then include the full order number in the body of your ticket.
Our ticket system as you mentioned does not recognize any of the original order numbers from early on in our plugin development. Regarding getting our new plugin, it is that, a brand new plugin, as such you would need to purchase a new license to use our new plugin. The version you are using now has been discontinued for about 2 years. We can explain it all in the ticket system once you open a ticket.
The other option you have is that if you prefer to use our classic plugin, you may purchase a license for the new plugin then we can provide you with a copy of the classic plugin, as it is no longer available, although we recommend moving to the new plugin because the functionality of the classic plugin cannot be supported any longer.
Hope this helps, we will be looking for your ticket, please mention this conversation when you open the ticket.
Joseph
VFBPro Support